Negotiation Skills

Servant leadership is a style based on the desire to serve and give to your community. By putting the needs of others first, you empower people to perform at their best.

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Course curriculum

1. Meet your classmates
2. Meet your course coordinator
3. How to use this course
4. Before we begin...
5. Course handbook
6. Course calendar
7. Test your learning
8. Orientation module download
1. Lesson 1 : Workshop Objectives
2. Lesson 2: Action Plan
3. Lesson 3 : Evaluation Form
1. Lesson 1 : Types of Negotiations
2. Lesson 2 : The Three Phases
3. Lesson 3 : Skills for Successful Negotiating
1. Lesson 1 : Establishing Your WATNA and BATNA
2. Lesson 2 : Identifying Your WAP
3. Lesson3 : Identifying Your ZOPA
4. Lesson 4 : Personal Preparation
1. Lesson 1 : Setting the Time and Place
2. Lesson 2 : Establishing Common Ground
3. Lesson 3 : Creating a Negotiation Framework
4. Lesson 4 : The Negotiation Process
1. Lesson 1 : Getting Off on the Right Foot
2. Lesson 2 : What to Share
3. Lesson 3 : What to Keep to Yourself
1. Lesson 1 : What to Expect
2. Lesson 2 : Techniques to Try
3. Lesson 3 : How to Break an Impasse
1. Lesson 1 : Three Ways to See Your Options
2. Lesson 2 : About Mutual Gain
3. Lesson 3 : Creating a Mutual Gain Solution
4. Lesson 4 : What Do I Want?
5. Lesson 5 : What Do They Want?
6. Lesson 6 : What Do We Want?
1. Lesson 1 : Reaching Consensus
2. Lesson 2 : Building an Agreement
3. Lesson 3 : Setting the Terms of the Agreement
1. Leson 1 : Being Prepared for Environmental Tactics
2. Lesson 2: Dealing with Personal Attacks
3. Lesson 3 : Controlling Your Emotions
4. Lesson 4 : Deciding When It’s Time to Walk Away
1. Lesson 1 : Adapting the Process for Smaller Negotiations
2. Lesson 2 : Negotiating via Telephone
3. Lesson 3 : Negotiating via Email
1. Lesson 1 : Choosing the Negotiating Team
2. Lesson 2 : Covering All the Bases
3. Lesson 3 : Dealing with Tough Questions
4. Lesson 1 : Words from the Wise

About this course

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Kimbonet

Negotiation Skills

Course curriculum

Orientation Module : Getting Started

Module 1 : Getting Started

Module 2 : Understanding Negotiation

Module 3: Getting Prepared

Module 4 : Laying the Groundwork

Chapitre 5 : Phase One — Exchanging Information

Module 6 : Phase Two — Bargaining

Module 7 : About Mutual Gain

Module 8 : Phase Three — Closing

Module 9 : Dealing with Difficult Issues

Module 10 : Negotiating Outside the Boardroom

Module 11: Negotiating on Behalf of Someone Else

About this course

Discover your potential, starting today